📌 Best Practices for Using Leads Effectively
Every lead on Mate Leads is a real customer who has described a job they want done. How you choose and respond to leads makes the biggest difference to how many jobs you win and how far your coins go. This guide brings together practical advice to help you get the best return. How leads and coins work Customers post jobs for free. Mate matches each job with professionals whose services and service area fit. You can see the details of a lead before you decide to respond: the service needed, the location, the customer's description and their answers to a few questions. Responding to a lead uses coins. The cost is shown before you commit. Once you respond, the lead is unlocked and the customer's contact details become available to you. Coins are bought in packages on the Plans page. There is no commission on the jobs you win, so what you earn from a job is yours. 1. Set up your profile before you spend coins Customers often look at your profile before replying. A complete profile wins more jobs. Clear business name and photo or logo. A real face or a professional logo builds trust immediately. A detailed "About" section. Explain what you do, your experience, the areas you cover and what makes you different. Accurate services and service area. This controls which leads you are matched with. Too broad and you will see leads you cannot do well; too narrow and you will miss good ones. Photos of past work in your portfolio. Business contact details and, where relevant, accreditations and registrations. 2. Choose leads carefully Not every lead is right for you, and that is fine. Before responding, ask yourself: Is this work I do well and can complete to a high standard? Is the location realistic for me, including travel time and cost? Does the timing fit my schedule? Check the urgency and preferred start date. Is the budget, if given, realistic for the scope described? Do I have enough information to send a useful first response? Spending coins on fewer, better-matched lead…