📌 Reporting Posts & Community Moderation
Most community members are here to help each other, but occasionally something goes wrong: a spam post, a rude comment, a scam message or a privacy breach. This guide explains how to report problems, what our moderators do with reports, and how decisions and appeals work. What to report Please report anything that breaks the Community Guidelines & Rules , including: Harassment, threats, bullying, hate speech or discrimination. Spam, repeated promotional posts or unsolicited sales messages. Scams, phishing links, requests for passwords, one-time codes or payment details. Posts that share a customer's or member's personal information without permission. Impersonation of another person, business or the Mate Leads team. Illegal, explicit or graphic content. Fake reviews or clearly false claims about qualifications or other businesses. Disagreements, different opinions and honest but critical feedback are not, on their own, reasons to report. You can simply choose not to engage. How to report Contact the Mate Leads support team through the Help Centre at resources.mateleads.co.za , or email team@mateleads.co.za . To help us act quickly, include: The name of the member involved. Where it happened: a post, a comment or a private message. A link to the post, or a screenshot showing the content and the date. A short description of what is wrong. Please do not reply to abusive content or repost it to "call someone out". This often makes the situation worse and can spread personal information further. If you or someone else is in immediate danger, contact the South African Police Service (10111) or emergency services first. What happens after you report We acknowledge your report and review it as soon as possible. Urgent safety, scam and privacy reports are prioritised. A moderator reviews the content and its context against the Community Guidelines. We take action if needed. Depending on how serious it is and the member's history, this can range from removing the content…